Question 1

The roller does not move up or down

Accepted Answer

Check that the machine has the correct air pressure.

Check that the machine has power.

Make sure all emergency stop buttons have been reset.

If the problem continues, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 2

The roller moves unevenly up or down

Accepted Answer

Check that the machine has the correct air pressure.

Check and adjust the raising and lowering speed as described in the user manual.

If the problem continues after adjustment, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 3

The roller is difficult to move across the table

Accepted Answer

Make sure the aluminium rails on both sides of the machine are clean and free from dust and debris.

Check for visible damage or anything obstructing the movement.

If the problem continues, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 4

The roller is not parallel to the table

Accepted Answer

Make sure there is no material, dirt or other obstruction between the roller and the work surface.

Check the wire and its attachment to the connection plate. Incorrect positioning or movement of the wire or attachment may cause the roller to become uneven.

If the roller is still not parallel to the work surface, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 5

The rubber roller is damaged

Accepted Answer

Inspect the roller for cuts, dents or other visible damage.

Keep the roller clean and free from particles or objects that could damage it or affect the application result.

If the roller is damaged, contact your local Rollover dealer for further assessment.

Question 6

What is the correct working pressure?

Accepted Answer

Make sure the machine has the recommended working pressure before use.

The correct working pressure depends on the machine model and the materials being used. Refer to the user manual for your model.

If the machine does not reach the correct working pressure, check the compressed air supply.

Question 7

The machine is losing air pressure

Accepted Answer

Make sure the compressed air supply is stable and all external connections are properly connected.

Check hoses and fittings for visible damage.

If you suspect an air leak, apply soapy water to fittings and connection points. Bubbles may indicate a leak.

If the machine continues to lose air pressure, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 8

There is water or condensation in the compressed air system

Accepted Answer

Regularly drain condensation from the compressor system.

We recommend using a suitable water filter/dryer on the compressed air supply to prevent moisture from entering the machine's pneumatic system.

Moisture in the compressed air system can cause corrosion and damage pneumatic components.

If water is found inside the machine's pneumatic system, contact your local Rollover dealer.

If needed, your dealer will contact Rollover Technical Support for further assistance.

Question 9

What type of compressor do I need?

Accepted Answer

The compressor must provide sufficient air pressure and airflow for the machine.

We recommend using a suitable water filter/dryer on the compressed air supply.

Make sure condensation is drained regularly from the compressor system.

Refer to the user manual for the compressed air requirements for your specific model.

Question 10

How do I connect the compressed air supply?

Accepted Answer

Make sure the compressed air hose is correctly connected to the machine.

Check the hose and fittings for visible damage.

Make sure the compressed air supply is open and the machine reaches the correct working pressure.

Refer to the user manual for the correct compressed air connection.

Question 11

What happens to the roller if air pressure is lost?

Accepted Answer

If the compressed air supply is lost, the roller will gradually lower towards the work surface.

If the machine will be left unattended for an extended period, place the protective material supplied with the machine underneath the roller.

This helps protect the roller if the pneumatic system loses pressure.

Question 12

The emergency stop is activated / the machine is not working

Accepted Answer

Check whether one of the machine’s emergency stop buttons has been activated.

Reset any activated emergency stop buttons.

Check whether the machine is now operating normally.

If the problem persists, contact your local Rollover dealer.

Question 13

The machine has no power / is not working

Accepted Answer

Check that the power cable is correctly connected to both the machine and the power outlet.

Check that the power outlet is working.

Check that all emergency stop buttons have been reset.

Check that the safety/service switch is in the correct position.

If the problem persists, contact your local Rollover dealer.

If the dealer cannot resolve the issue directly, they will contact Rollover Technical Support for further assistance.

Question 14

The LED lighting is not working

Accepted Answer

Check that the machine has power.

Check that the lighting switch is turned on.

If the lighting still does not work, contact your local Rollover dealer.

If the dealer cannot resolve the issue directly, they will contact Rollover Technical Support for further assistance.

Question 15

The height adjustment is not working or moves unevenly

Accepted Answer

Check that the machine has power.

Calibrate the height adjustment as described in the user manual.

If the problem persists after calibration, contact your local Rollover dealer.

If the dealer cannot resolve the issue directly, they will contact Rollover Technical Support for further assistance.

Question 16

How do I calibrate the height adjustment?

Accepted Answer

Raise the machine to its maximum height.

Lower the machine completely until it stops.

Press and hold the lower part of the activation button again for a few seconds.

A clicking sound and a slight movement of the legs confirm that the calibration is complete.

Question 17

How do I clean the cutting mat and rubber roller?

Accepted Answer

Keep the cutting mat and rubber roller clean and free from dust, dirt and other particles.

VuPlex is recommended for cleaning the cutting mat.

Talcum powder can be used on the rubber roller to help keep the surface clean and reduce stickiness.

Avoid cleaning products that may damage the rubber roller or cutting mat.

Question 18

When should the cutting mat be replaced?

Accepted Answer

Check the cutting mat regularly for wear and damage.

Replace the cutting mat if it becomes worn or damaged enough to affect the quality of your work.

Replacement cutting mats can be ordered through your local Rollover dealer.

Question 19

Where can I find the machine serial number?

Accepted Answer

The serial number is located on the identification plate at the end of the table, near the emergency stop button.

Have the serial number available when contacting your local Rollover dealer for support or product information.

Question 20

Where can I find user manuals and instructional videos?

Accepted Answer

User manuals are supplied with the machine, and additional product information is available on the Rollover website.

Instructional videos are available on Rollover’s YouTube channel.

If you need additional help, contact your local Rollover dealer.

If the dealer cannot resolve the issue directly, they will contact Rollover Technical Support for further assistance.

Question 21

What information should I provide when I need support?

Accepted Answer

Contact your local Rollover dealer first. To help resolve your issue as quickly as possible, please provide:

Machine model and serial number.

A short description of your question or problem.

Photos or video if relevant.

If the dealer cannot resolve the issue directly, they will contact Rollover Technical Support for further assistance.

Question 22

General maintenance

Accepted Answer

Daily

Before using the machine:

Check the rubber roller for damage and make sure no objects, particles or dirt are stuck to the roller.

Check the function of the emergency stop button and reset function.

Clean the work surface and remove dust, particles or other debris that could damage the roller or affect application quality.

Weekly

Check the compressed air system. Drain condensation from the compressor system and make sure suitable drying/filtering equipment is used to prevent moisture from entering the pneumatic system. Moisture can cause corrosion and damage to pneumatic components.

Monthly

Clean the aluminium rails on both sides of the machine where the sliding arm bearings travel. Remove dust and dirt to ensure smooth movement.

As needed

Check the condition of the rubber roller and make sure it is free from damage.

Check the condition of the self-healing cutting mat. If the mat is worn and needs replacement, contact your local Rollover dealer.

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